Frequently Asked Questions
Sustainable beauty and care for your hair and skin.
What is the Davines commitment to sustainability?
We focus on 'Sustainable Beauty,' using renewable energy for production, eco-friendly packaging, and high-quality natural ingredients sourced through our Slow Food Presidia projects.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original, unopened condition to qualify for a full refund.
Are Davines products cruelty-free?
Yes, Davines does not test any of its products or ingredients on animals, and we do not commission third parties to do so on our behalf.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How can I find the right product for my hair type?
You can use our online Hair Quiz or browse our collections categorized by hair concern, such as 'LOVE' for frizzy hair or 'NOUNOU' for damaged hair.